FAQs

Luxury Homestel

YOUR QUESTIONS. OUR ANSWERS.

Frequently Asked Questions


  • Type of rooms and packages are mentioned on the website. Our sales team can guide you through the process in our site office or through a call.
  • Deposit amount has to be paid to block the room. 30 days are given to complete the balance payment and confirm booking. Deposit amount depends on package, stay term, and site.
  • If your college application/admission is dismissed or you are unable to join your respective University, you will be eligible for a full refund of your deposit amount. You will get 30 days to claim your full refund, from the day of the booking made.
  • Check-in is allowed once all formalities by students are completed along with the advance payment.
  • Scholarship program – students procuring above 90% will be eligible for scholarship.

  • Once booking amount is paid, student gets 30 days within which student can cancel failing which the amount will not be refunded there after.
  • Once check in procedure is completed, cancellation or refund is not possible.
  • End of the term, we will return the refundable deposit amount after deducting the damages, fines or complaints if any.
  • Incase of cancellation mid term, apart from the refundable deposit, rest of the payment is non refundable, as per contract.

  • Student ID/ College proof/ Proof that one is a student
  • Address Proof copy
  • Aadhar card copy
  • Two Passport size photographs
  • Medical Insurance
  • COVID test result

  • Copy of Registration with the concerned regional FRRO/FRO (Foreigners Regional Registration Officer/Foreigners Registration Officer).
  • Copy of Passport with at least 6 months validity remaining (Photo Page, Page indicating validity, Page bearing arrival Stamp of Indian Immigration, Visa with endorsement).
  • Passport size photographs
  • Copy of proof of residential/permanent address.
  • Copy of Nationality & Domicile Proof.
  • Copy of Student Visa.
  • Copy of university admission letter from the Educational Institution concerned.
  • University details.
  • Police Verification from the regional Police Station.
  • Address Proof of last residence in India (if applicable).
  • COVID 19 TEST RESULT

  • Any person with valid Student Id proof can stay at Couch&Cheese.
  • Dedicated access controlled floors/ sections are there for male and female students.
  • Separate secured access control floors for male and female. There is separate access on each floor for male and female students.
  • Each floor will have 24×7 security
  • Strict monitoring ON EACH FLOOR is followed for safety of all

  • We let the parents decide the curfew timings for their child- Students Entry/Exit can be monitored by Parents via our third party associate app – MY GATES.
  • YES there is a fixed curfew TIMING- We Will take consent from each parent & maintain a digital record for each student.
  • Entry and Exit will be digitally maintained for safety of students.
  • Student needs to inform admin regarding staying out or coming late, apply for a leave of absence via mail.
  • Parents can request the management for records of Biometric exit and entry details.

  • Keeping in mind the current scenario, to maintain hygiene & follow the safety measure during this pandemic of COVID19, we will not be providing Students with blanket/Towels or toiletries.
  • Students need to carry their towels, blankets & toiletries. ( Dental kit, Shaving kit, Comb, Shower gel etc.)

  • We have 3 options for accommodation. King Size luxury Room for Single and Double occupancy. Luxury Double Occupancy Room
  • Air conditioners in all the rooms
  • All rooms have bathrooms with 24 hours water, hot water facility, hairdryer, hooks and towel rods inside the bathroom.
  • Each student gets a cupboard, drawers with Electronic Safety Lockers.
  • Bed with mattress with additional storage below and reading lights.
  • Side tables. Study table with a chair along with a Reading lamp
  • Sunblock blinds on windows.
  • Dustbin.

  • Meals are included in the accommodation package. We will be providing Veg buffet for morning Breakfast & Dinner. For Non Veg meals students have an option to order A La Carte
  • We provide Veg breakfast & dinner buffets ( eggs will be served ) from Monday to Saturday. Sundays we offer lavish Buffet Brunch and Dinner

  • Cooking is not allowed inside the rooms. There is a common manned pantry in most sites with Induction stove, microwave, and fridge for convenience of students.
  • There is a food pantry on Level 1, Level 2 & Level 4
  • Common Pantry is accessible 24×7 to the students. Meal packages are included in contract.

Amenities included within the package:

  • Electricity bills.
  • Shuttle services available within 2 km radius(Map).
  • TV in common area.
  • Gym / Yoga studio
  • CCTV cameras covering entry to each room, all floors and common areas.
  • Entertainment zones
  • Multi activity center for students
  • Internet facility (Wi-Fi)
  • Fire safety arrangements.
  • Swimming pool.
  • Indoor games

The package includes all the above amenities and no discount can be given if any amenity is not used.

  • All our rooms come with Private bathrooms.
  • Maximum sharing is between two students within the Twin sharing room.
  • There are additional washrooms on the different floor for their convenience.

  • We have a 24 hour Admins at reception. Complaints can be registered directly in the registers.
  • We also have a complaint/ feedback loop within the website mail us on [email protected] .
  • Our Hostel follows Strict No Tolerance Policy, no unruly behavior by any student will be tolerated during the course of their stay.
  • Couch&Cheese is NOT responsible for your personal belongings and students are expected to take care of their personal items at all times. You will be provided keys cards and safety locker.

  • No, Alcohol consumption, smoking or drug use is strictly prohibited within the rooms or common areas or premises.
  • Shuttle services available within 2 km radius(Map).
  • Fines will be levied on students that choose to break the law and might lead to expulsion from the accommodation.

  • Yes there is doctor on call. We have tied with hospitals and medical centers to handle emergencies.
  • Our Couch&Cheese Staff will accompany the student till parent / guardian takes over.

  • All Residents will be given a Couch&Cheese ID card with all necessary details required for Security, Identification and emergency purposes.
  • Details on card – Name/ Blood group/ room no./ Couch&Cheese address/ emergency contact no/ Couch&Cheese contact no.

  • At C&C we assure every student a comfortable, healthy and pleasant stay! We are working towards providing you with 100% safe and secure environment.

    Amenities included within the package:

  • Towels
  • Toiletries
  • Blankets
  • Napkins / Face napkins
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